Terms & Conditions

By accessing and using 2 Birds Furniture Inc service, you accept and agree to be bound by the terms and conditions of this agreement. Our products are custom made from raw materials specifically for your order. We dedicate specific materials and labour to your order. You pay for that commitment when you order. Because of our unique business model, we have outlined our specific polices below about characteristics, cancellation and return policies. We want to ensure that your experience and product is everything that you are expecting.

PRODUCTION TIMES AND EXPECTATIONS
Remember that since almost everything we make is from raw materials and we set a high-quality standard, all production times are estimates and not a guarantee.

PRODUCT CHARACTERISTIC
Unlike modern materials, reclaimed wood is subject to a variable amount of changes. Each species displays its own characteristics, colours and grain patterns. As the material ages and is subject to seasonal weather changes it takes on a life of its own and each piece changes according to its own pore structure and from which area of the tree it came from. This guarantees that each piece of wood selected for your product is and will be different and each piece will take finishes differently.

Reclaimed wood is a living thing and may continue to change as it adjusts to its new environment. 2 Birds Furniture Inc. has taken all the necessary precautions to avoid this, however, this will still occur as wood expands and contracts in response to seasonal changes in temperature and humidity. 2 Birds Furniture Inc. does not accept responsibility for any changes in the wood after it has been delivered to your premises.

The company reserves the right to changes these conditions from time to time as they see fit.

FINISH INFORMATION
Reclaimed wood when finished can alter drastically and the inconsistent pore structure of the materials can cause finishes to penetrate the materials at different rate adding to the perfectly imperfect look of reclaimed wood. All reclaimed woods have different characteristics and some species and finish combinations will accentuate the woods natural defects. Shades of black, white and even green may appear in the finished product.

Long term exposure to ultraviolet light will change the finish on the product and age the finish. Our finishes contain inhibitors to slow the process but do not completely prevent these aging defects.

Long term exposure to moisture or humidity will alter to finish and leave white marks and or permanent damage to the product.

Because all of our finishes are hand done, we cannot guarantee we will produce the identical product as seen in our showroom, online or on our social media platforms. Your product will likely vary from previous iterations of a similar product. It is important that you understand the characteristics of wood, finishes and applications that you have selected as these characteristics are not a reason for warranty work.

IMPORTANT CARE INSTRUCTIONS
Your new product requires minimal maintenance to keep it looking perfectly imperfect. Be careful using any product containing silicone or wax on your finished product. Avoid abrasive cleaners and sponges or any product which may scratch or damage the finish coat.

You may use a Pledge or wood cleaner however over time this will alter the finish as it ages. Try to always clean your product with either a damp cloth or for unfinished barnwood use a vacuum cleaner with a brush attachment.

WARRANTY
Our warranty is to you the original customer and cannot be transferred to someone else. We also warranty only those products supplied by us. Our warranty only covers repair or replacement of the defective product and does include costs such as on-site labour or transportation.

Your warranty period begins on the day we deliver or install product and last for 12 months. The warranty only covers defects. It does not cover normal wear and tear such as nicks, scratches, dents, chips or unnatural damages. It also does not cover the results of exposing your product to extremes in temperatures, humidity, sunlight or water.

For components that can be fixed or repaired, tightened or loosened, removed and reinserted relatively easily, no on-site technician is required, and Two Birds Furniture Inc. expects the Buyer to correct the user serviceable components without on-site assistance. Two Birds Furniture Inc. will however provide instructions and guidance.

Please inspect your product carefully before installation. 2 Birds Furniture Inc is not responsible for any costs associated with installation or de-installation including but not limited to contractor or installer time, travel or transportation of the product for any reason including manufacturing issues.

Please note that wood products are susceptible to expanding and contracting due to temperature and moisture (rain and humidity) based on location, exposure to the elements and environment. The natural state of steel is vulnerable to oxidation with exposure to the moisture (rain and humidity). We provide a quality built product and we offer finishes with a warranty to protect the wood and metal. You, the customer, are responsible to understand the warranty, make sure your application, location and environment are conducive to wood and/or steel products. 2 Birds Furniture Inc is not responsible for changes in the product or finishes (warping, separating, splitting, expanding, contracting, rust or fading) due to these conditions.

If we inspect your product and determine that there is a defect in material or workmanship we will repair the defect or replace the product. We will do our best to colour match, fix, fill or change the defect but there is no guarantee it will be exact due to the nature of the product and reclaimed wood. We provide a quality-built product and we offer finishes and warranty to protect the wood and metal. You, the customer, are responsible to understand the warranty, make sure that your application, location and environment are conducive to wood and or steel products.

All interior doors and hardware are intended for interior use only and are not warrantied against exterior use.
The one year warranty covers manufacturer's defects or failures of the product to functionally perform but does not cover damage or breakdown due to exposure to the elements. The warranty does not cover finishes, cosmetic discoloration, improper installation or normal wear.

SUPPLIED BY OUTSIDE PARTIES
We cannot warranty products supplied by outside or third parties. This includes barn door hardware, table leaf extensions, any manufactured steel product, drawer slides, handles, hinges, pipe and shelving brackets.

REFUND/RETURN POLICY
Items are entitled to be refunded or returned based on complaint. If an item is unsatisfactory, a written explanation is needed before the item can be considered for a refund. Buyer must consider the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Refunds are granted on a case-by-case basis.
Any product refunded based on the case by case circumstances will be subject to 20% restocking fee on top of the remaining outstanding balance.

Order changes and cancellations must be done by the person who placed the order. Refund cancellations are only accepted within the next business day after the order is placed. Some items do not qualify for a refund.

Return shipping and/or freight costs are the responsibility of the customer.

Customer designed custom projects are not eligible for returns or cancellations.

SHIPPING
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is damaged during shipping, seller will not be held responsible. Everything is shipped and packaged to the industry standard and upon leaving the Two Birds Furniture Inc shop is no longer property of the seller but property of the purchaser.

LEGALITIES
The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.